Can't access your Hotmail pop email anymore? (24th June 2016)

Friday, June 24, 2016

Yesterday (23rd June 2016), I have spent all day noticing Thunderbird could not retrieve my Hotmail pop email anymore. The following dialog boxes were constantly shown

Hotmail pop sync problems on
Hotmail pop sync problems on

I had also noticed that Hotmail's Webmail interface got a new paint job that day, and somehow I knew this had to be connected.

Right, it was !

Even though I had been getting my Hotmail email from Thunderbird for years without encoutering a single issue, I just realized that the option to get Hotmail's pop email retrieved was now disabled by default!

So, here's what I found while visiting Hotmail's Webmail option page:

Hotmail pop sync problems on

Nice paint job huh?!

Just click on Yes and you will get your Hotmail email again as usual. No complicated two-step verification process involved or anything. That's as simple as that.

By the way, in case you can't figure out where the dialog box above came from, read on:

- Visit or I guess is a shorter way here
- Click on the Settings menu (as found below)

Hotmail pop sync problems on

- Click on Options

Hotmail pop sync problems on

Then click on Mail -> Accounts -> POP and IMAP

Hotmail pop sync problems on

 Once there, don't forget to hit Save (a little above) and you're done.

I hope this helped you save the day by getting your customers email back in your email client as usual. Stay tuned for more on

This article first appeared Thursday the 16th of February 2016 on


  1. Unfortunately this didn't work for myself. I have a Dell Latitude that runs Linux Mint and which was chugging along nicely when I started getting the error about the password. So my first instinct was to change the password, which went off without a hitch, and while I AM able to access my emails using the web-interface, I STILL get an error message when trying to access it from inside Thunderbird. Don't know what next to try,..I realize I have over 2,000 emails in there, but It was never a problem before. Wonder what could be causing this?

  2. Hi Eddie and thanks for sharing your issue with us. The first thing that comes into mind is... as it happened to me once already is that somehow Microsoft has perhaps silently decided there was something suspicious about the use made of your devices (as it does frequently for a reason or another), and then restrained your access access via anything that's not being their Web interface. So basically to prove that point you'd simply have to try synchronizing your Hotmail account via another mail client, possible from another box. I honestly feel this issue is not OS/plateform-dependent though.
    Bottom line is, or whatever the reason, while Microsoft seems to be implementing a paranoid-like user security policy (perhaps rightfully though), I'd recommend visiting this page -> and start from there. I hope this will you solve the issue. Please let us know if it did.